Srinagar, Oct 24 (KNO): The poor broadband services of Bharat Sanchar Nigam Limited (BSNL) in Dussu area of Pampore have irked the consumers, who here have appealed to the concerned authorities to ensure complete restoration of the services.
Customers are fuming over the low bandwidth and disrupted services due to technical glitches; despite paying hefty monthly charges they are not getting proper services.
“We are paying for the broadband connection because our work depends on the internet. But the BSNL is not caring about the customers’ satisfaction, as it works as per the will of its employees. Even the SDO concerned never takes our phone calls,” said locals of Dussu Pampore as per the news agency—Kashmir News Observer (KNO).
“The company had not even recruited linemen to address the complaints, as they were hiring local cable operators on minimum wages to get the work done,” they said.
“Whenever we lodge a complaint, we get a message with the name and contact number of the person who will rectify the complaint. But that number is either switched off or does not exist. The company is looting the helpless people who have no other option but to bear the highhandedness of the officials of the BSNL,” said the locals—(KNO)