Srinagar, Feb 07 (KNO): Jammu and Kashmir Bank customers had to face tremendous hardships as the mobile banking has gone for a toss from the last two days, thus leaving the customers to lurch at large.
According to the news agency—Kashmir News Observer (KNO), the customers of J&K Bank said that the mobile banking application (MPay) & GPay and Other Digital services are lying defunct from the last two days after the fresh version of the application was updated.
“We have never witnessed such a situation in the past as it is for the two consecutive days that I am not able to use mobile banking,” Suhail Ahmad, a businessman from Srinagar said.
He added that the users are not even able to log into it. “We are surprised to see that the authorities concerned don’t even bother to fix the error for the betterment of the users,” he said.
Another customer informed KNO from Ganderbal, Aqib Rasool that they are being forced to spend a lot of time visiting the banks for their work, which otherwise was possible to be done at home. “We want the concerned authorities to fix the errors at earliest,” he said.
Many of the netizens have also expressed their resentment and highlighted their sufferings due to the defunct mobile banking application.
“JK Bank puts digital transaction facilities including mpay, net banking on suspension mode to revert back to withdrawals, cheques, pay in slips for transaction now,” a netizen wrote in his Facebook post
“While heading to the petrol pump today, my Gpay & Mpay decided to act up, I had my ID card on hand to make it through! It's very unfortunate that JK Bank doesn't provide us with the necessary facilities,” a netizen wrote.
“JK Bank's non-functional services (both Mpay Delight and JKBank UPI) have failed me for two days, causing repeated embarrassment. Now, while paying my water bill, it disappoints me yet again,two back-to-back embarrassments for J&K Bank. First at the salon when UPI didn't work, and now when I tried sending money to someone, I failed again because the receiver's bank is #JKBank. Despite charging unnecessary and frequent fees, their servers are always down,” Gaznafar wrote on X.
Local businessmen and officials and transporters appeal to the bank authorities to resolve this issue, or else “we will be forced to switch to a different bank.”—(KNO)